Public Service Workflow
Full Stack Project
Grievance Redressal Portal
A complaint management portal where users submit issues, track progress, and receive closure updates through a structured status lifecycle.
Tech Stack
HTML
CSS
JavaScript
PHP
MySQL
Problem
Complaint handling was opaque and slow, with no clear way for users to verify whether requests were actually being processed.
Solution
- Built user complaint submission and tracking with unique records.
- Added admin workflow for update, assignment, and closure actions.
- Implemented status timeline visibility to reduce follow-up friction.
Outcome
The portal improved communication clarity between users and operators and made complaint handling auditable through centralized records.